Terms and Conditions

Terms and Conditions – C-Suite 

Effective Date: May 15, 2025 

Welcome to C-Suite by Carrot Medical, LLC! 

These Terms and Conditions ("Terms") govern your use of the C-Suite telepresence platform and associated services provided by Carrot Medical, LLC ("Carrot Medical", "we", "us", or "our"), accessible via https://www.carrotmedical.com and related URLs. 

By accessing or using C-Suite, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the platform. 

1. Definitions 

"Client", "You", "Your" refers to you, the person or entity accessing or using the C-Suite platform in compliance with these Terms. 

"Carrot Medical", "We", "Us", "Our" refers to Carrot Medical, LLC. 

"Platform" refers to the C-Suite telepresence software and related services provided via our website and applications. 

"Services" means all features, functionality, and services provided through the Platform. 

"User Content" means any data, information, documents, recordings, or other content that you or your authorized users submit, upload, or transmit through the Platform. 

2. Eligibility and Account Registration 

Age Requirements 

You must be at least 13 years of age to use our Services. If you are between 13 and 18 years of age, you may only use our Services with the involvement and consent of a parent or guardian. 

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. 

Account Registration 

To access certain features of the Platform, you may need to create an account. You agree to: 

  • Provide accurate and complete information during registration 

  • Maintain the security of your account credentials 

  • Notify us immediately of any unauthorized use of your account 

  • Accept responsibility for all activities that occur under your account 

3. Permitted Use of the Platform 

You may use the C-Suite platform for lawful professional purposes in accordance with applicable laws and these Terms. 

Acceptable Use 

You agree to use the Platform only for its intended purpose as a telepresence and communication tool. You may: 

  • Conduct professional meetings, consultations, and communications 

  • Host conferences, educational sessions, and training programs 

  • Share appropriate professional content during meetings (subject to applicable privacy and confidentiality requirements) 

  • Integrate with compatible third-party professional applications and systems 

Prohibited Use 

You agree not to: 

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the platform without our express written permission 

  • Use the platform to post, share, or transmit unlawful, defamatory, harassing, abusive, fraudulent, or infringing content 

  • Attempt to gain unauthorized access to our systems, networks, or data 

  • Use the platform in any way that could damage, disable, overburden, or impair our services 

  • Interfere with other users' use and enjoyment of the platform 

  • Use automated systems (bots, scrapers, etc.) to access the platform without authorization 

  • Violate any applicable laws or regulations while using the platform 

  • Use the platform for any commercial purpose outside of your authorized subscription 

4. International Use 

The Platform may be accessed by users worldwide. If you access the Platform from outside the United States, you are responsible for compliance with your local laws and regulations. By using our Services, you consent to the transfer and processing of your information in the United States and other countries where we operate. 

5. Intellectual Property 

Unless otherwise stated, Carrot Medical or its licensors own all intellectual property rights in the Platform, including but not limited to software, designs, text, graphics, user interfaces, trademarks, and functionality. All rights are reserved. 

License to Use 

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your professional purposes, provided you remain in compliance with these Terms 

Restrictions 

You must not: 

  • Sell, license, distribute, or redistribute C-Suite content, software, or code 

  • Modify, adapt, or create derivative works based on the Platform 

  • Reverse engineer, decompile, or disassemble any part of the Platform 

  • Remove or alter any proprietary notices or labels 

  • Use our branding, trademarks, or logos without prior written consent 

6. User Content and Data 

Your Content 

You retain all ownership rights in your User Content. By submitting content to the Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and transmit your content solely for the purpose of providing and supporting the Platform. 

Your Responsibilities 

You represent and warrant that: 

  • You have the legal right to upload and share all User Content 

  • Your User Content does not infringe on third-party intellectual property rights 

  • Your User Content does not contain unlawful, harmful, or inappropriate material 

  • You will comply with all applicable laws when using the Platform 

Content Moderation 

We reserve the right, but have no obligation, to monitor, review, or remove User Content that violates these Terms or applicable law. 

7. Data Privacy and Security 

Privacy Policy 

Our data collection, use, and protection practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference. We do not sell personal data and do not discriminate against individuals who exercise their privacy rights. 

Your Data Protection Obligations 

If you use C-Suite to process personal data, you are responsible for: 

  • Obtaining all necessary consents and authorizations 

  • Ensuring compliance with applicable privacy laws (including GDPR, CCPA, and other relevant regulations) 

  • Implementing appropriate security measures for your data 

  • Providing required privacy notices to your users 

HIPAA Compliance 

For healthcare clients processing Protected Health Information (PHI): 

  • Carrot Medical will enter into Business Associate Agreements (BAAs) when required 

  • You remain the covered entity responsible for HIPAA compliance 

  • We provide secure transmission tools but do not access, use, or store PHI directly 

  • You must ensure all necessary patient authorizations and consents are obtained 

  • Both parties must implement appropriate safeguards as required by HIPAA 

8. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance platform functionality and user experience. By using C-Suite, you consent to our use of cookies in accordance with our Privacy Policy. You can manage cookie preferences through your browser settings, though this may affect platform functionality. 

9. Third-Party Integrations and Content 

Third-Party Services 

The Platform may integrate with or link to third-party tools and services (such as calendar applications, authentication services, or file storage). We do not control and are not responsible for: 

  • The content, functionality, or availability of third-party services 

  • The privacy practices of third-party services 

  • Any charges or fees imposed by third-party services 

Your Responsibility 

Your use of third-party integrations is subject to those providers' terms and privacy policies. We encourage you to review them carefully. 

10. Service Availability and Performance 

Service Levels 

We strive to provide reliable and continuous service availability. However, we do not guarantee uninterrupted access to the Platform. Factors that may affect availability include: 

  • Scheduled maintenance and updates 

  • Technical issues or system failures 

  • Third-party service disruptions 

  • Force majeure events 

Maintenance 

We may perform scheduled maintenance that temporarily affects Platform availability. We will provide reasonable advance notice when possible. 

No Service Level Agreement 

Unless separately agreed in writing, we do not provide specific uptime guarantees or service level commitments. 

11. Fees and Payment 

If you have a paid subscription: 

  • Fees are due in advance and are non-refundable except as required by law 

  • We may change our fees with 30 days' notice 

  • Failure to pay may result in service suspension or termination 

  • You are responsible for any taxes associated with your use of the Platform 

12. Limitation of Liability 

Disclaimer of Warranties 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. 

Limitation of Damages 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARROT MEDICAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO: 

  • Loss of profits, data, or business opportunities 

  • Service interruptions or delays 

  • Third-party actions or content 

  • Security breaches not caused by our gross negligence 

Maximum Liability 

Our total liability to you for all claims arising from these Terms or your use of the Platform shall not exceed the amount you paid us in the 12 months preceding the claim. 

Exceptions 

Nothing in these Terms will: 

  • Limit liability for fraud, gross negligence, or willful misconduct 

  • Exclude any liability that cannot be limited under applicable law 

  • Limit your rights as a consumer under applicable law 

13. Indemnification 

You agree to indemnify, defend, and hold harmless Carrot Medical and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from: 

  • Your use of the Platform 

  • Your violation of these Terms 

  • Your User Content 

  • Your violation of any third-party rights or applicable laws 

14. Termination 

Termination by You 

You may terminate your account at any time by contacting us or through your account settings. 

Termination by Us 

We may suspend or terminate your access to the Platform if you: 

  • Violate these Terms or our policies 

  • Use the service in a way that risks harm to us, other users, or third parties 

  • Engage in fraudulent or illegal activities 

  • Fail to pay applicable fees 

Effect of Termination 

Upon termination: 

  • Your right to access the Platform will cease immediately 

  • We may delete your account and User Content in accordance with our data retention policies 

  • Provisions that by their nature should survive termination will remain in effect 

15. Dispute Resolution 

Governing Law 

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles. 

Jurisdiction 

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in King County, Washington, and you consent to the jurisdiction of such courts. 

Informal Resolution 

Before initiating formal legal proceedings, you agree to first contact us at info@carrotmedical.com to attempt to resolve the dispute informally. If the matter is not resolved within 30 days of initiating contact, either party may proceed with formal legal action 

Class Action Waiver 

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. 

16. Modifications to Terms 

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will provide notice of material changes by: 

  • Posting the updated Terms on our website with a new effective date 

  • Sending email notification to registered users 

  • Providing in-platform notifications 

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms. 

17. General Provisions 

Entire Agreement 

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Carrot Medical regarding the Platform. 

Severability 

If any provision of these Terms is found to be unenforceable, the remainder of the Terms will remain in full force and effect. 

Waiver 

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. 

Assignment 

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction. 

Force Majeure 

We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions. 

18. Contact Information 

If you have any questions about these Terms, please contact us at: 

Carrot Medical, LLC 
22122 20th Ave SE Ste H-166 
Bothell, WA 98021, USA 
Email: info@carrotmedical.com 
Privacy matters: privacy@carrotmedical.com 

 

Last Updated: May 15, 2025