Customer Resources
You have enough to worry about, trust your equipment to the team that will always be there for you. Our Support Team is one of the most responsive and well trained in the industry. With our 99%-Uptime-Guarantee and our Next Day Parts & Service you can count on Carrot to be there when you need us. We’ve got your back.
Preventative Maintenance
Device Repair
Modality Repair / Maintenance
Ventilators
Field Change Order (FCO)
Our Services Include:
Ultrasound
Philips Cath Lab / Radiography
Cable Runs / Management
Biomedical Equipment Repair
Technician Service
Contact Our Support Team
Peace of mind so you can focus on what matters
3rd Party Support
Our team is equipped to service OEM equipment as well as Carrot products
Next day parts and support
In the event that you need urgent help our team will be there the next business day
99% Uptime Guarantee
We’ll keep your lab humming smooth
Our Service Packages
C-View® Support
24 Carrot – Bumper to Bumper Coverage including:
Next day replacement parts & repair
One (1) planned preventive maintenance
Monday – Friday remote technical support via phone, e-mail or suitable equivalent telephone coverage to resolve system hardware or software problems
18 Carrot – Bumper to Bumper Coverage with Hospital’s Bio-Med being First Responders
Next Day Replacement Parts & Repair (Up to two visits per year)
One (1) planned preventive maintenance
Monday – Friday remote technical support via phone, e-mail or suitable equivalent telephone coverage to resolve system hardware or software problems
14 Carrot – Display only Coverage
On-site Service if related to C-View Ultra HD Display
One (1) planned preventive maintenance
Monday – Friday remote technical support via phone, e-mail or suitable equivalent telephone coverage to resolve related issues
12 Carrot – Processor & Tablet only Coverage
On-site Service if related to Processor or Tablet
One (1) planned preventative maintenance
Monday – Friday remote technical support via phone, e-mail or suitable equivalent telephone coverage to resolve system hardware or software problems
10 Carrot – Remote Support
(8) Hours of remote support
20% discounts on Parts and Service Visits
One (1) planned preventive maintenance
Monday – Friday remote technical support via phone, e-mail or suitable equivalent telephone coverage to resolve system hardware or software problems
24/7 Remote Support is included in all Carrot Packages listed above
Preventive Maintenance Plus
On-Site Preventive Maintenance and Basic User Training
C-Control® (KVM) / C-Com® / Pro Audio Support
24/7 M-F Remote Support
On-site visits Monday - Friday to diagnose, repair or replace equipment.
One (1) planned preventive maintenance
New or like-new parts and components to repair or replace failed covered products
Consumables (e.g. batteries)
Next day replacement/repair parts
C-Suite® Support
24/7 M-F Remote Support
On-site visits Monday - Friday to diagnose, repair or replace equipment
New or like-new parts and components to repair or replace failed covered products
Software maintenance and service-pack releases of licensed software.
Software updates & releases
Imaging Services
Respiratory Service & Repair
Supplemental Biomed Services
Medical Equipment Services
ISO 13485