Customer Resources

You have enough to worry about, trust your equipment to the team that will always be there for you. Our Support Team is one of the most responsive and well trained in the industry. With our 99%-Uptime-Guarantee and our Next Day Parts & Service you can count on Carrot to be there when you need us. We’ve got your back.

  • Preventative Maintenance

  • Device Repair

  • Modality Repair / Maintenance

  • Ventilators

  • Field Change Order (FCO)

Our Services Include:

  • Ultrasound

  • Philips Cath Lab / Radiography

  • Cable Runs / Management

  • Biomedical Equipment Repair

  • Technician Service

Contact Our Support Team

service@carrotmedical.com

Peace of mind so you can focus on what matters

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3rd Party Support

Our team is equipped to service OEM equipment as well as Carrot products

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Next day parts and support

In the event that you need urgent help our team will be there the next business day

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99% Uptime Guarantee

We’ll keep your lab humming smooth

Our Service Packages

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  • 24/7 Call Center Support

  • Equipment Coverage

$

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All 14 Carrot Coverage +

  • Components, Parts, Cables

  • Software Updates

  • Standard Onsite Service

  • Preventative Maintenance

$$

  • Imaging Services

  • Respiratory Service & Repair

  • Supplemental Biomed Services

  • Medical Equipment Services

  • ISO 13485

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All 18 Carrot Coverage +

  • Image Modality Support

  • Unlimited Expedited Onsite Service

$$$